You can contact us via email at email@example.com or by phone on 07546530401.
This policy aims to inform you how we collect and process any information that we collect from you, or that you provide to us. In the context of this policy 'process' means collect, store, transfer, use or otherwise act on information.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.
Except as set out as below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data we process
We may collect, use, store and transfer different kinds of personal data abut you. We have collated these as follows:
Your identity includes information such as your name, title and other identifiers you may have provided at some time.
Your contact information includes information such as your address, email address, telephone number and any other information that you have provided to us for the purposes of communication or making a booking.
Transaction data includes details about payments or communications to and from you and information about bookings you have made with us.
Technical data includes your IP (Internet Protocol) address, browser type, version, time zone setting, location and other technology on the devices you use to access this website. It also includes information about your visit to our website, clicks through, search information, page response times, length of visit and pages visited.
Marketing data includes your preferences in receiving marketing and communication from us and responses and actions in relation to use of our services.
Where we need to collect personal data by law, or under the terms of a contract eg: making a booking with us, and you fail to provide that data when requested, we may not be able to carry out that contract. In that case we may not be able to provide our services to you. If so, we will notify you of this at the time.
The bases on which we process information about you
The law requires us to determine which of six defined bases we process different categories of your information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Contractual obligation When you book accommodation with us, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We use it in order to provide you with our services and we process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a contract.
Information processed with the purposes of legitimate interest We may process information on the basis that there is a legitimate interest, either to you or us, of doing so. Where we process information on this basis, we do so after careful consideration to whether the same objective could be met through other means and whether you would expect us to process your data and whether in the round, you would consider it reasonable for us to do so. For example, we may process your data on this basis for the purposes of record-keeping for the proper and necessary administration of our business, or responding to communication from you in which we believe you would expect a response.
Information processed because we have a legal obligation Sometimes we must process your information in order to comply with a statutory obligation. For example we may be required to provide information to legal authorities if they so request or if they have the proper authorisation such as a court order or search warrant. This may include your personal information.
Use of information collected through automated systems when you visit our website
Cookies Cookies are small text files placed on your computers hard drive by your web browser when you visit any website. They allow information gathered on one we page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as until you leave your browser. Others last indefinitely.
Your web browser should allow you to delete any cookie you choose. It should also allow you to limit their use.
Disclosure and sharing of your information
Information from third parties Although we do not disclose your personal information to any third party (except as set out in this policy), we sometimes receive data that is made up from your personal information from third parties whose services we use. For example, booking agencies and platforms that we use to advertise on, and which you may use to book our accommodation.
Data may be shared outside the EU Our website is hosted in the UK, We may also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the EU. For example, some of the software our website uses may have been developed in the USA or Australia.
Control over your own information
Your duty to inform us of any changes It is important that the personal data we hold about you is accurate and current, Please keep us informed if your personal data changes.
Access to your personal information To obtain a copy of any information we hold you should contact us at firstname.lastname@example.org to make that request. After receiving the request we will tell you when we expect to provide you with the information.
Removal of your information If you wish us to remove your personally identifiable information, you should contact us to make that request at email@example.com. This may limit the services we can provide to you.
Verification of your information When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Use of site by children We do not sell products or provide services to children, nor do we market to children. We collect analytics data about all website users and visitors regardless of age, and we anticipate some of those users will be children.
Encryption of data sent between us When you make a booking on our website you are taken to a new window connected to our reservations system. This system uses Secure Sockets Layer (SSL) certificates to verify our identity to your browser and encrypt any data you give us to make a booking.
How you can complain
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioners Office (ICO). This can be done at www.ico.org.uk/make-a-complaint.
We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
Retention of personal data
Except as mentioned otherwise in this policy, we keep your personal information only as long as required by us to provide you with the accommodation you have booked, to comply with other law, including the period demanded by our tax authorities or to support a claim or defence in court
Compliance with the Law
However, ultimately it is your choice as to whether you wish to use our website.
Review of this policy
We may update this policy from time to time as necessary. The terms that apply to you are those posted here on the day you use our website. If you have any queries, please contact us. 10th November 2020.